As most B2C brands are now realizing, customer expectations are changing rapidly. Most businesses are taking steps to thrive in a world where customer experience trends are dominated by giants like Amazon. But these shifts aren’t just happening within the e-commerce space. Any business that serves customers or users will have to adapt to survive in our new reality — most of all are trusted businesses like healthcare providers.
Megan Warhurst
Recent posts by Megan Warhurst
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Healthcare Marketing for the 21st Century
By Megan Warhurst on 6/17/20 12:27 PM